Hi GM, After server maintenance, i can't receive Crimson Treasure Chest although i have 420 hours online time this month, please re-check :x
I'm facing this issue too. Due to the 3rd Anniversary Event rewards, the Blue Dragon & Crimson Treasure Chests have been pushed to 350hrs & 500hrs respectively during the event, but with its removal, the timer has reverted back to its original 200hrs & 250hrs again. Naturally myself and others will have missed the collection of these boxes now that the event has been removed. How do we get those rewards that we have earned by having logged those hours online?
When the 3-rd Annivwesary started , there was a problem with montly: http://forums.playredfox.com/index.php?threads/quick-question-about-monthly.46804/ Now again, all with more than 250 hours on counter yesterday, are faraway to take 200 & 250 hours boxes. Any solution, GM?
RedFox pls! I am to an hour to get 500hrs! It says reward allready obtained... and nop. Pls here the proof recompensate us with the chest.
Hello all, If you have already received the event items for 200 and 250 hours, we will make the exception and send you the Blue Dragon's Treasure Box and Crimson treasure chest, once you hit the 350 and 500 hr marks. Just send us a ticket with a screenshot of your monthly accumulated event UI, and we will review your characters in our logs. However, please keep in mind that this will be our last exception regarding changes to items in our accumulated event. As our accumulated event is prone to change not only during event times, if you have already received the item assigned to the hour requirement, you will no longer be able to obtain the new item it was changed to.
Isn't that like punishing the player for something that you've done wrong? I mean if you have put a reward up for 500h and the player reached that mark and suddenly you change the reward to another milestone so that the player doesn't get to recive the reward for those hours. That system is kinda flawed in my opinion. In the future you should wait before the monthly reset in accumulated hours before changing the rewards so that players don't have to feel cheated by the system. And it will also be less of a hassle for both players and staff to fix it.
There is an easy solution. Do not rise time marks when You set an event. Just keep boxes and event rewards close one to each other. For example 199 hr for 3rd anniversary box and 200 hr for blue dragon box = Solved. There is no need to skyrocket to 500 hs for Crimson chest.
Or why don't you GM just change events on 1st of each month, and not on whatever day you like? Just round your numbers, will be easier for everyone! And now you force people to stay even more hours online because, for once again you don't bother to take some stuff into consideration... Not surprised..
I just sent in a ticket last night about it and they said "Provide us with the server, character name and the date you received the 200 and 250 hour reward" So for one, they completely disregarded what I said about the 300 and 500 hour rewards being pushed back due to the 3rd anniversary rewards removal as I clearly told them "You guys removed the 3rd anniversary rewards and I was 10 hours from getting the 500 hour reward, but it's saying that I already claimed it, which I'm assuming is a bug and is registering as I claimed that 'time' reward, not the item itself" So yea, because that "time" reward was claimed, it's registering the current rewards as claimed because of the time, not the item itself. They need to fix that because this is the second month in a row that this has happened to me, I've never got the crimson reward because of it -_-
Not really since KR service does the same thing. They changes items during their scheduled maintenance. It's not a big deal since you can claim it the next month. I don't understand why USA players makes such big scenes on something so little. This is why we can't adapt and get good things.
Then KR have the same problem, don't they? If game devs put new reward into the old time slot and the player has already claimed that time slot for the month, then they will miss out on it. This month they raised boxes to 500h, some players have been "painstakingly" sitting afk to get those hours and suddenly they change the system so that rewards can't get claimed? Yeah you can still get them next month, but then you'll have to sit for another 250h to get the box and you still missed out on the previous month cause devs decide to put other items on that slot and change it back before the month is over.
This isn't a problem for me since I only sit for 50h to get my monthly scales, I just don't like their response to people having this problem.
To clarify, this is not a bug issue, and users are not missing out on their 200 hour, and 250 hour rewards. Although we changed the rewards, they have already received the reward for 200 hours and 250 hours, which was the 3rd Anniversary Gold Coins (3), and a 3rd Anniversary Special Box Gold. Although we did not have to, in consideration for our 3rd anniversary celebration, we are providing this service for players who did not reach 350 hours and 500 hours within the event time. (you still have until April 30th @ 23:59 server time to do so). Also, please do not post your character names and screenshots on this thread. In order to receive this compensation, please send in a support ticket including your screenshot, server, and character name, and we will be able to check your account to see if you qualify.
You can't get double the rewards for 200 hours and 250 hours It's Monthly Accumulated Event, not Every Time We Change The Rewards Accumulated Event.