I've had that happen to me a few times now unfortunately. The only way I fixed it was uninstalling the game and reinstalling it, there probably is...
To get the +1 which is halo, you need to go the Elder near palace and go to CP RFC. From there you'll have to give up 100 cp and 1m silver in...
Try sending a ticket instead, it'll probably be faster than having them look at forums. Might have to provide some info, not entirely sure though.
You can cs it to tradable items and then enchant it and salvage it from the trader. Not sure why they don't fix it, however that is one solution....
It might be because of multiple runnings of gameguard, try to end the task of 12sky2 itself. If that doesn't work try to restart pc, since last...
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