Hi, I recently encountered this problem where the START button ( In the screen before character selection ) is greyed out. I cannot click it. I can only click the CREDITS and EXIT buttons. I already filed a ticket but support's really not helping much with canned replies. So I'm wondering if any other players encountered this and what they did to fix it. Please see screenshot Btw, I already tried troubleshooting which includes the following: 1. Restart PC - done 2. Check internet connection - done, connection has no problem at all 3. Redownload / Reinstall - done, for more than 10 times. 4. Turn off firewall / AntiVirus when downloading or installing - also done 5. I somehow managed to fix it last night by changing screen resolution, but it happened again today and this fix does not work anymore for some reason.