he has to go to item mall and click the gift box button there first then they go to purchase inventory. then click the purchase inventory button next to the little IM button in bottom right corner then click the gift tab then they will be there
if he clicked that then checked the gift tab in his purchase inventory and its not there then something went wrong. But if you didn't type the name exactly right it wouldn't send anyway unless someone has a character with the incorrect spelling you used on the same server