Patch 179: Can't connect to game server

Discussion in 'General Discussion' started by BirdbrainX, Sep 24, 2019.

  1. BirdbrainX

    BirdbrainX Active Member

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    I've managed to download the recent patch on my launcher and login to my account once. However, I can't log back in to the game server after exiting.

    I'm getting intermittent "User already logged in. Please try again later" at the start and when I do get to the character select menu, it just says "connecting to a game server" and times out.


    Edits: Yin server.
     
  2. lovediary87

    lovediary87 New Member

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    Also the heifei map is offline, all the char in there are in stuck.
     
  3. BirdbrainX

    BirdbrainX Active Member

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    I tried logging in my character in Bamboo Village earlier, but encountered the same problem. The problem I'm facing is not restricted to characters on Hefei Map.

    Also, when I reach the character selection menu, the character names on the right hand side of the screen are greyed out and I am unable to even pick a different character from the three we have.
     
  4. Sirme

    Sirme Active Member

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    when loading in game, the game hangs at loading, since maintenance.
     
  5. hoangtusau0002

    hoangtusau0002 New Member

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    can say: server same cut'
     
  6. lovediary87

    lovediary87 New Member

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    The GM seem like in his bed xD
     
  7. babangatha

    babangatha New Member

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    Hefei maps on YIN server down
     
  8. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    Thanks for the report. We are looking into the problem right now and will restart the map momentary.
     
  9. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    You should be able to log in now. Let us know if you still encounter any further issues. Thank you, and we're sorry for the interruption.
     
  10. BirdbrainX

    BirdbrainX Active Member

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    I see you did a rollback to just before the server outage. I lost my crimson treasure chest winnings now that I had to re-open the chest again.
     
  11. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    Send us a ticket and the support team will help you out. There was no intention of a rollback, but a sudden server crash.
     
  12. Ozbud

    Ozbud Well-Known Member

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    problems after updates are far too common, even small updates like this make major problems unintentionally. Once I might be able to understand.... But multiple times????
     
  13. hoangtusau0001

    hoangtusau0001 New Member

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    it is rollback
     
  14. toiyeuvn0004

    toiyeuvn0004 New Member

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    I successfully refined the +12 weapon (Spear lv1 and Glover lv2). How do I get them back before being rolled back? You can check at 19h30-19h40 server time, acc [H]oangHuynh
    TKs
     
    Last edited: Sep 25, 2019
  15. [CM]NineArts

    [CM]NineArts RedFox Games Staff Member

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    As you have quoted, send in a support ticket and we will investigate the issue.
     

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