Server Maintenance: 8/2/2016

Discussion in 'Archive' started by [GM]Gourdy, Aug 2, 2016.

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  1. [GM]Gourdy

    [GM]Gourdy RedFox Games Staff Member

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    Hi everyone, maintenance is complete!

    If you run into any problems, please post it in this thread instead of creating a new thread.

    Thank you!

    Update 1:
    Soccer ball frozen - Resolved
    Mini-game issue - Resolved
    Tutorial mode issue - Resolved
    GameGuard falsified - Resolved, for the most part. If you still have this issue, please patch your client and re-install if it still fails.
    Log-in disconnection - Reported, collecting information, will update when we have more information.

    Update 2:
    We've sent about 30+ Rumble Fighter logs to Nimonix and they are trying to find a resolution to this issue. Unfortunately, since the issue is only affecting a portion of the players, they are having difficulty finding a pattern based on the logs.

    If you are experiencing this issue, please do the following:
    • Using the affected computer/client, please log into a different account (if you do not have a secondary account, please create a new account to test).

    Please let us know the outcome of this via this thread or via support desk ticket. We apologize for this extended issue and understand how exhausting it is.

    Update 3:
    After further testing, our IT team has requested that players who are experiencing this issue should test logging in by disabling your anti-virus temporarily. If you can log in successfully after that, please let us know your anti-virus program via ticket (for discretion) or, if you are comfortable, on this thread.

    Our support team has informed us that a few players who tried to log in through a different device was successful, so if it is a problem caused by certain programs, we'd like to pinpoint it. Thank you so much, everyone.

    Update 4:
    Thank you all for sticking with us during these unstable server issues. As a thank you (and compensation), the following items will be distributed:

    Item: Special Thank You Package
    Who: Everyone who has logged in from July 1, 2016 00:00 PDT to August 10, 2016 00:00 PDT
    Contents: Thank You Gift Box - Scroll, Thank you Gift Box - ExoCore, Special Key - Scroll, Special Key - Exocore
    Note: These items will be removed on September 6, 2016, so please use them before then!

    Item(s): Happy Hour Compensation

    Who: All players who have accessed or attempted to access Rumble Fighter from August 2-9, 2016
    Items: August 2-9 HH items only.
    [​IMG]
    Note: Any timed item duration will begin upon receiving.

    Item Distribution Time: August 10, 2016 (today!) 19:00 - 20:00 PDT.

    Thank you all so much!

    Note: This thread is subject to change.
     
    Last edited: Aug 10, 2016
  2. Yusuke

    Yusuke Best Dressed

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    There seems to be some type of bug that I don't understand what's causing it. Even after a reboot and troubleshooting in compatibility mode doesn't fix. The client continuously disconnects right after signing in. So far the only way I've fixed it is by reinstalling the client and it's only a temporary fix. Another fix is to delete the gameguard folder!

    Tested it on 3 laptops
    • Windows 10
    • Windows 8
    • Windows 7
     
    Last edited: Aug 3, 2016
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  3. Smoke56

    Smoke56 New Member

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    I have problems with this game, when i run this game i ghet a nprotect error 141 and when i want to write my user and password my game closed, every time and i ghet this mesage "xkernel comuncation close"...what i need to do? sorry for the english 13892178_1140543216011542_2297533094626632501_n.jpg
     
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  4. talisraelhiskia

    talisraelhiskia New Member

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    1. Heavy lags
    2. Constant dces
    3. Tutorial and Soccer make crashes
    4. Moon makes crash sometimes
    5. Soccer ball can't move
     
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  5. [GM]Gourdy

    [GM]Gourdy RedFox Games Staff Member

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    Hi everyone,

    We believe the soccer ball glitch has been resolved, and much of the after game results disconnection should be resolved as well. Mini-game and Tutorial will continue to be worked on.

    Otherwise, server will reopen at 18:30 PDT, and all users who logged in after yesterday's maintenance will find a Black Friday Box(Blue) in My Info->Item-> Supplies. Thank you all for your patience!

    Any further issues from this update, please post them here as well.
     
  6. [GM]Gourdy

    [GM]Gourdy RedFox Games Staff Member

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    Experiencing the Gameguard issue? (Image credit: @SeventhRF)
    [​IMG]
    Please:
    • Restart your computer,
    • Send your GameGuard folder COMPRESSED(!!!!!) to the support desk.
    [​IMG]
     
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  7. Flamekiller

    Flamekiller Glacial Master & Clean Up Crew

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    Dc after a game still occurs.
     
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  8. [GM]Gourdy

    [GM]Gourdy RedFox Games Staff Member

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    Hello everyone, last night at 23:00 PDT, we implemented a patch to resolve the mini-game and tutorial mode issues. We are still investigating the disconnection issues after games. Thank you for your patience!
     
  9. tamirtov

    tamirtov Clean Up Crew

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    I noticed that on Arena everyone have the same SP. Like if I have 900 SP and some1 has 300 SP we both use the same amount of the bar on the same skill. Moreover I also noticed that it's the same thing on Soccer mode just with Speed and Jump(rip speed/jump set). :confused:
     
  10. Leafeon

    Leafeon New Member

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    Won't let me log in, I hit enter to sign in and the game screen pops up for a second then closes right away.
     
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  11. shadowdooky

    shadowdooky Member

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    Everytime I Type my Log In Information and click enter my game instantly disconnects I don't know what the issue is but we need to fix this issue ASAP.
     
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  12. [GM]Gourdy

    [GM]Gourdy RedFox Games Staff Member

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    Hello, last night we had another patch to the client to update it to match GameGuard's updates. If you haven't already, please launch RumbleLauncher.exe to update your client. Thank you everyone!
     
  13. Logann

    Logann New Member

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    It's true. Right after signing in, the game window goes white and then it immediately closes; but I wonder if the problem with disconnecting is associated with the feature update that windows 10 got.
     
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  14. Flamekiller

    Flamekiller Glacial Master & Clean Up Crew

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    nope, I have the issue too and I running windows 8.1.
     
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  15. Midna

    Midna Member

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    Still can't log in ; -;
    after I log in the window appears and closes really fast, reinstalled 3 times, need another solution
     
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  16. Nickky

    Nickky New Member

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    Same and im using a windows 8.1
     
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  17. Supposedly

    Supposedly New Member

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    same
     
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  18. Flamekiller

    Flamekiller Glacial Master & Clean Up Crew

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    The only thing they can do is report the problem to Nimonix. Nimonix is 16 hours ahead of Redfox which is why things can't be done right away.
     
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  19. 1WingAngel

    1WingAngel Active Member

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    JUST REMOVE SOCCER MODE THATS IT ITS NOT WORTH ALL THESE PROBLEMS
     
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